Since 2012, Connect DMG (formerly DMG Consult) has been delivering high-performance call center outsourcing solutions to businesses worldwide. From fast-growing startups to established multinational enterprises, we help organizations cut costs and scale efficiently with our well-optimized and proven service model.
As a 24/7 multilingual call center, we handle phone support, live chat, and email communications with the utmost professionalism. Every client receives our full attention—regardless of project size or industry.
With over a decade of experience in the telecommunications and customer service industry, we’ve built a results-driven framework that delivers measurable ROI from day one. Higher productivity, full accountability, and significant cost savings—these are the outcomes our partners can expect.
Our long-term success is rooted in relationships. We believe in transparent communication, mutual respect, and consistent quality. The continued growth of our company and the loyalty of our clients speak to the strength of our strategy and commitment.
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We are pleased to issue this reference, as the accounting publishing house BG Zakonnik Ltd. would like to share its extremely positive experience from working with DMG Connect.
Referring to our long-standing cooperation – since 2018, for already five years we have been conducting a number of joint campaigns almost every month.
There are several specific aspects of our collaboration that we would particularly like to emphasize: High quality of service, Flexibility and adaptability, Technological innovation and High professional ethics. We thank you for the excellent work and look forward to continuing our fruitful cooperation.
“Glukit Ltd.” has great pleasure to work with Connect DMG for the last 7 years, during which years I can say we have received extremely high-quality service and professional attitude, which is respectively reflected on our clients. I would especially like to thank Desislava and her entire team for the service we receive, for the constant efforts they make for its sustainable development and especially for the great added value that this service gives us!
Thanks to the professional work of Desislava Hristova Makulova, we have created a professional and well-trained call center, as well as specialized units fully engaged in the process of collecting overdue receivables, thus permanently increasing the collection rate of our subscribers' current and overdue debts. The high expert and professional level of work of Desislava Hristova Makulova makes her a desirable contractor and consultant.
I have been working with Desislava Makulova for more than 5 years, during which we have implemented more than 40 promotional campaigns. In each of our partnership projects in the field of telecommunications services, Desislava has always demonstrated the highest level of professionalism, dedication and ability to deal with stressful situations in the shortest possible time. Her customer service center is distinguished by well-trained staff who are proficient in diplomacy and the subtleties of communication with end users. Thanks to this, over time I have managed to gain the trust of both current and future clients.